Employee recruiting/staffing support
Be The Leader Nobody Wants to Leave: 8 Transformational Skill-Builders for Busy Leaders
Baird Consulting, Inc. dba Baird Group
Employee recruiting/staffing support
emerging
Stop Managing and Start Leading!
Learn how to keep your staff engaged, energized and committed to stay.
Turnover is costly – up to 2X the annual salary. But turnover costs more than money. It’s linked to:
Burnout among remaining staff
Ineffective teams
Low morale
Diminished quality, safety and service
People leave their bosses, not their jobs. The number one reason is poor leadership skills.
Our research captured the most crucial leadership skills needed to increase engagement, build trust, and create loyal, high-performing teams.
Be the Leader Nobody Wants to Leave combines the best, most accessible learning techniques including:
Remote Learning
Group Coaching
Virtual Instructor-led Training
Private Individual Coaching
Be the Leader Nobody Wants to Leave was designed to elevate leadership skills. Adult learners change leadership behaviors when they acquire information that applies to current challenges, apply newly acquired knowledge in real-life situations, and get feedback. Each week, participants complete a self-paced online module that delves into the topic and challenges the participant to apply the concepts on their own. Then participants participate in a facilitated group discussion where they share their successes and challenges in applying that week’s concepts with other leaders and are offered real-time coaching tips. Each participant also receives two private, individual coaching sessions to address their specific leadership goals.
Video Description
Packages
Standard Registration (under five registrants)
$1,495/project
9 weeks
delivery time
When registering 1-4 participants for a cohort, the cost is $1,495 per registrant.
High Volume Registration (five or more registrants)
$1,345/project
9 weeks
delivery time
When registering 5+ participants for a cohort, the cost is $1,345 per registrant.
Private Cohort
$16,000/project
9 weeks
delivery time
Want this course to be "invite only"?? We've got you covered with our Private Cohort option! These cohorts start at $16,000 for up to twelve participants.
About Baird Consulting, Inc. dba Baird Group
Healthcare - Product or Service Provider
emerging
Baird Group is on a mission to make healthcare better for patients and the people who care for them. We do that by helping our clients cure the four most costly revenue leaks under their control: lost healthcare consumers, low patient experience scores, unengaged teams, and unwanted turnover. Baird Group tailors our approach to each client's unique needs and desired outcomes. We meet you where you are today, help you define/articulate your vision for the culture of the future, and then co-create the path forward to make that vision a reality.
Company Experts
Hillary Baird
Vice President
Hillary Baird is a results-oriented professional with a proven track record for improving overall operations, system efficiencies, and customer satisfaction. In addition to her 20 years of rich experience in the healthcare space, Hillary brings with her a diverse career background including training, sales, management, recruiting, and customer service. Hillary believes in a customer-centered approach and clear communication.
Hillary has a reputation for being innovative, going the extra mile, and raising the bar on service. She has a proactive approach and anticipates the needs of the customer while never letting the quality of her work fall short. She rarely shies away from a challenge, is an astute problem-solver, and has a straightforward communication style that promotes a culture of collaboration, engagement, and ownership.
["Leadership","Management","Operations","Human Resources"]
Kristin Baird
President/CEO
With over 25 years of experience in patient care, healthcare marketing, business development, and administration, Kristin Baird has established herself as healthcare's culture catalyst. Her expertise lies in helping healthcare organizations authentically deliver on their brand promise through strategic culture transformation, enhanced employee engagement, unmatched leadership development, and exceptional patient experiences. Kristin earned a Bachelor of Science in Nursing from the University of Wisconsin-Madison and a Master’s in Health Services Administration from Cardinal Stritch University in Milwaukee, WI before founding and incorporating Baird Group in 1994.
MHA, BSN, RN
["Leadership","Management","Marketing","Strategy"]
Angela Fieler
Senior Consultant
Angela Fieler is a skilled consultant focused on strategic planning, leadership development, operational excellence, customer service, training, and facilitation. Her consulting practices are founded on thirty years of experience in the healthcare arena, including operations, quality improvement, customer service, data analysis, human resources, public relations, and direct patient care. Angela has extensive experience consulting with clients on how to improve their relationships with patients, employees, and physicians.
Angela earned her undergraduate degree in Business Administration from St. Leo College in Saint Leo, FL and her MPA from George Mason University (Fairfax, Virginia). She received over 120 hours of training in quality improvement theory and practice from the U.S. Navy and is a Certified Manager of Quality and Organizational Excellence with the American Society for Quality. Angela has facilitated many clinical and operational quality improvement projects.
MPA, CMQ/OE
["Leadership","Management","Operations","Strategy"]
Joanna Stradusky
Project Manager & Data Analyst
Joanna Stradusky is a Project Manager for Baird Group’s Mystery Shopping Division since February, 2022. Joanna earned an MBA in Project Management from the University of Wisconsin – Whitewater, and has over 10 years of prior experience in customer service, database analysis and management, and customer relationship management.
Joanna’s role in Mystery Shopping is to liaise with each client and work closely with them from project kickoff to final reporting. Joanna facilitates Mystery Shopping data collection and focuses the numbers to bring meaningful insight into the clients’ objectives. Joanna loves a good puzzle, and has a passion for finding answers and solutions through data analysis.
MBA
["Data Analytics"]
Kate Smillie
Project Manager
Kate Smillie is a Project Manager for the Baird Group’s Mystery Shopping Division. Kate joined the Baird Group in November of 2012. She brings with her over 20 years of customer service and account management expertise.
Kate works directly with clients to help determine their goals and objectives for their projects, and she guides them throughout the course of the project. Her strong skillset in data analysis and critical thinking ensures a thorough deliverable to each and every client.
["Data Analytics"]
Kwesi Johnson
Consultant/Trainer
Kwesi Johnson is a skilled facilitator, trainer, and consultant. With more than 20 years of healthcare experience, Kwesi has a wealth of knowledge within the industry ranging from hands-on clinical care, consulting/coaching, training, facilitating, and operational management. He has worked with health systems implementing strategies to improve efficiency, increase employee engagement and customer satisfaction.
His highly engaging and energetic communication style captivates his audience, inspiring adoption of best practices and insights for organizational effectiveness. Often complimented for his ability to bring data to life, Kwesi has expertise in utilizing both quantitative and qualitative data to tell a compelling story to help connect the dots on organizational change. This passion and skill for process and performance improvement inspires him to coach leadership teams on how create a culture that elevates patient satisfaction and employee engagement.
MPA, RRT, CPXP
["Leadership","Management","Operations"]
Project Phases
Overview
With 8 Transformational Modules, participants can work through the content at their own pace each week! This course is designed with busy leaders in mind - with weekly content is broken down into nano-bite segments so participants can fit learning in when it works in their schedule!
1. Kickoff Call
The kickoff call gives the group an opportunity to introduce themselves, review the course structure, and address any technical issues participants have encountered in accessing the online course.
2. Week One - Hiring for Fit
OBJECTIVES:
• Define why hiring for fit is so essential
• Design behavior-based questions that help you spot the best fit
• Review common pitfalls to avoid during the hiring process
• Discuss the value of the peer interviews and methods for ranking candidates
3. Week Two - Mastering the Stay Interview
OBJECTIVES:
• Define how stay interviews shape a personal retention plan by re-recruiting employees
• Examine components of a stay interview
• Review common responses to stay interviews and prepare to deal with them
• Prepare responses to difficult questions
• View video of stay interview example
4. Week Three - The Power of Visibility & Presence
OBJECTIVES:
• Review how to connect and avoid the drive-by interaction (Why rounding matters)
• Distinguish the difference between chatting and rounding
• Identify what to watch and listen for during rounds
• Examine how follow up and closure make a huge difference
• Determine need for tracking and data collection across departments as well as within
5. Week Four - Managing Expectations
OBJECTIVES:
• Define expectations
• Describe deliverables to ensure understanding
• Achieve clarity in communicating expectations
• Manage expectations of others • Learn keys to success
6. Week Five - Spotting Levels of Engagement
OBJECTIVES:
• Review characteristics of each of the 4 categories of engagement
• Define what affect people in each group have on their peers and department results
• Examine the financial impact (This could be an interactive vote in a live event)
7. Week Six - Coaching for Engagement & Improved Engagement
OBJECTIVES:
• Define specific objectives for coaching based on level of engagement
• Explore steps in preparing for the coaching conversation
• Examine ways to co-create goals
• Determine timing for follow up
• Review sample timeline for conducting department-wide discussions
8. Week Seven - Connection to Purpose
OBJECTIVES:
• Review evidence of how a sense of purpose contributes to engagement
• Explore methods for developing a personal connection to purpose
• Examine methods for helping staff connect to purpose
• Define communication essentials for continually connecting to purpose
9. Week Eight - How to Get More of What You Want
OBJECTIVES:
• Examine methods for giving meaningful recognition
• Define leadership essentials